Digital Coordinator – Online Orders & Dispatch

About the role

The Digital Coordinator will be the primary point of contact for customers placing orders through our website and delivery platforms. You will ensure smooth communication, accurate order processing, and timely delivery while working closely with kitchen and dispatch teams.

Key responsibilities

• Handle incoming online orders from the website and delivery platforms.
• Communicate professionally with customers, providing order updates and responding promptly to inquiries.
• Confirm orders, monitor delivery progress, and coordinate dispatch riders.
• Follow up with customers to confirm successful delivery.
• Collaborate with kitchen and dispatch teams to prevent delays.

Required profile

• Strong communication and customer service skills.
• Polite, vocal, and confident when speaking with customers.
• Ability to multitask and respond quickly.
• Basic literacy – able to read and write.
• Attention to detail and good problem‑solving ability.

Required skills

What we offer

• Monthly salary ranging from NGN 70,000 to NGN 150,000.
• Full‑time position in a dynamic hospitality environment.
• Opportunity to develop coordination and customer service expertise.