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This job expired on 27/09/2026. It no longer accepts applications.
Customer Success Specialist
Gastrack Technologies Limited · Lagos
Job description
About the role
We are looking for a Customer Success Specialist to help our clients adopt Gastrack’s platform, extract maximum value, and stay supported over the long term. This full‑time, hybrid role based in Lagos will work closely with customers, product, and engineering teams.
Key responsibilities
- Onboard new customers and guide them through setup and adoption workflows.
- Provide structured support, clearly communicating issues to the engineering team.
- Create knowledge‑base articles and playbooks to scale support operations.
- Monitor customer health metrics and proactively address risks of churn.
- Maintain regular contact with customers to ensure ongoing satisfaction.
Required profile
- Strong communication and stakeholder‑management abilities.
- Ability to troubleshoot and explain technical concepts in simple terms.
- Experience in customer success, support, or account management is a plus.
- Calm, professional approach to resolving customer issues.
Required skills
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Gastrack Technologies Limited
Lagos