Customer Service Representative

About the role

The Customer Service Representative will work full‑time in a hybrid setting, based in Lekki with some work‑from‑home flexibility. The role involves handling customer inquiries through phone, email, chat or ticketing platforms, ensuring clear, timely and accurate support.

Key responsibilities

• Respond to customer inquiries via phone, email, chat, or ticketing systems.
• Document interactions, update customer records, and follow up on open cases.
• Escalate complex issues to the appropriate teams and provide feedback on recurring problems.
• Meet service‑level targets and collaborate with internal teams to improve support processes.

Required profile

• Strong customer‑facing skills with a focus on satisfaction and experience.
• Previous experience as a Customer Service Representative or similar support role.
• Excellent verbal and written communication, active listening and problem‑solving abilities.
• Organized, detail‑oriented and able to manage multiple inquiries in a fast‑paced environment.
• Ability to work effectively in a hybrid setting, both in‑office and remotely.

Required skills

• Comfort using CRM systems.
• Experience with ticketing platforms.
• Proficiency with basic office productivity tools.