Customer Service Representative
Tech Workstations · Lagos
Job description
About the role
Tech Workstations is looking for a motivated Customer Service Representative to join its hybrid team in Lagos. You will interact with customers through phone, email, chat and ticketing systems, ensuring timely and accurate support.
Key responsibilities
- Respond to customer inquiries across multiple channels.
- Document interactions and update customer records.
- Resolve issues, follow up on open cases, and escalate complex problems.
- Collaborate with internal teams to meet service‑level targets.
- Provide feedback on recurring issues to improve products and services.
Required profile
- Strong customer‑facing skills with a focus on satisfaction.
- Excellent verbal and written communication, active listening, and problem‑solving abilities.
- Ability to manage multiple inquiries in a fast‑paced environment.
- Experience in a similar client‑support role, preferably in tech or digital services.
- Comfort working both onsite in Lekki and remotely.
Required skills
- Experience with CRM or ticketing systems.
- Proficiency in basic office productivity tools.
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Published 1 month ago
Expires 2 weeks from now
21 views · 0 interested
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Tech Workstations
Lagos