Telesales Officer – Seasonal Retail Sales

About the role

The Telesales Officer will drive direct sales for Ashluxe during the festive season through outbound calls, WhatsApp follow‑ups and personalised customer engagement. This fixed‑term position offers a clear path to a permanent role for high performers.

Key responsibilities

• Make outbound calls and WhatsApp follow‑ups to past customers, warm leads and assigned prospect lists, presenting collections, restocks and seasonal offers.
• Close sales, guide customers through payment on the Ashluxe ecosystem or approved channels, and upsell or cross‑sell bundles.
• Confirm order details, follow up after delivery, handle returns/exchanges and escalate complaints to customer service.
• Log every call, conversation and sale in the CRM, submit daily activity and weekly sales reports, and share customer insights with the Head of Business.

Required profile

• Prior sales, retail or client‑eling experience with a proven record of meeting targets.
• Highly organised, self‑directed and able to thrive in a fast‑paced, target‑driven environment.

Required skills

• Proficiency with Excel or Google Sheets.
• Experience using CRM software.

What we offer

• Clear path to a permanent role based on seasonal performance.
• Competitive seasonal compensation and opportunity for long‑term career growth within the Ashcorp group.