Soft Services Manager

About the role

The Soft Services Manager will lead all soft service functions – housekeeping, laundry, pest control, waste management, security, reception and landscaping – for the African Medical Centre of Excellence in Abuja. The role ensures compliance with health‑safety standards, drives continuous improvement and supports a safe, patient‑centred environment.

Key responsibilities

• Develop and implement strategic direction, SLAs and KPIs for soft services, aligning with overall operational objectives.
• Oversee day‑to‑day operations, ensuring compliance with health, safety and infection‑control regulations.
• Manage contracts with service providers, monitor performance and take corrective actions when needed.
• Conduct regular audits, analyse feedback and drive quality‑assurance initiatives.

Required profile

• Bachelor's degree in hospitality, facility management or related field, with professional certification (e.g., CFM, FMP).
• Minimum 5 years of experience in facility or healthcare soft‑services management.
• High integrity, strong problem‑solving mindset and ability to work under pressure.

Required skills

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience using facility‑management software and reporting tools.
• Knowledge of health‑and‑safety legislation and contract procurement processes.