Senior Technical Support Consultant – Abuja

About the role

The Senior Technical Support Consultant will lead the technical desk in Abuja, delivering high‑quality customer support and troubleshooting for a global gadgets brand. The role combines hands‑on problem solving, staff coaching, and coordination with service centres to ensure swift resolution of technical issues.

Key responsibilities

• Log all support calls promptly and ensure repairs are dispatched to the service centre the next working day.
• Manage collections reports twice weekly to track units awaiting pickup and update the system for returned items.
• Provide exceptional customer service by exceeding expectations and following established troubleshooting procedures.
• Oversee stock control of warranty units, spare parts, and maintain an up‑to‑date asset register.
• Train and certify technical staff on Apple requirements, third‑party products, and FileMaker processes.
• Schedule and roster technical desk staff to maximise productivity and meet service level targets.

Required profile

• Minimum B.Sc. degree or equivalent.
• At least 5 years of experience in a similar technical support role.
• Proven track record in diagnosing and resolving technical issues.
• Certified technician with relevant industry certifications.

Required skills

• Internet connection configuration
• Software troubleshooting
• Apple product knowledge
• FileMaker proficiency