Senior Sales Support Assistant

About the role

Provide comprehensive best‑in‑class sales support across all channels and segments to Emirates trade partners in Lagos, helping to maximise revenue and achieve commercial targets.

Key responsibilities

• Support sales teams and external customers, ensuring all requests are actioned promptly and enquiries are resolved.
• Create, update and maintain customer and agency records accurately in Salesforce.com and other Emirates Group systems.
• Process transactional sales activities efficiently, including fare rule distribution, ticketing, reservations and fare collection.
• Compile regular and ad‑hoc sales and commercial reports within stipulated deadlines.
• Manage group business enquiries, contracts, deposits, cancellations and special services using the GYM application.
• Coordinate client and agency familiarisation events and liaise with internal departments such as Airports, Reservations, Accounting and Revenue Optimisation.

Required profile

• 10 years of schooling or equivalent.
• Minimum 3 years of customer service or customer relations experience.
• Preferable experience in an airline or travel agency.
• Right to live and work in Nigeria.

Required skills

• Basic fares and ticketing qualification.
• Knowledge of fare construction and ticketing, including CRS, MARS, Galileo and Sabre systems.
• Proficiency with Salesforce.com.
• Strong knowledge of MS Office packages.
• Good understanding of world geography.

What we offer

• Competitive salary.