Sales and Customer Operations Associate

About the role

The Sales & Customer Operations Associate at Tuteria will lead the day‑to‑day management and optimisation of the sales pipeline and customer operations. This role blends lead conversion, sales enablement, CRM performance and after‑sales support to boost customer experience, increase conversion rates and drive revenue across local and international business units.

Key responsibilities

• Drive monthly bookings, revenue and lead‑to‑customer conversion.
• Identify and scale high‑performing service lines such as home tutoring, exam preparation and adult learning.
• Oversee pricing strategy, discounts and monetisation across offerings.
• Collaborate with the Customer Success team to ensure timely, high‑quality learning outcomes and maintain NPS ≥ 40.
• Ensure quality matching of tutors to clients with a turnaround of less than 6 hours.
• Optimise onboarding, service delivery, complaints handling, logistics, response times, error rates and refund rates.
• Generate market insights on trends, customer pain points and competitive positioning.
• Work with product, marketing, brand and communications teams to promote tutoring offerings through effective campaigns.

Required profile

• Proactive, data‑driven professional with a strong focus on results.
• Experience coordinating sales agents and collaborating with customer success teams.
• Ability to enhance operational workflows and deliver superior outcomes for learners and tutors.

Required skills