Regional Manager, Retail SME

About the role

The Regional Manager, Retail SME will provide strategic leadership across the assigned region, guiding Business Managers to meet financial and non‑financial targets, grow the portfolio and ensure an excellent customer experience within the bank’s SME segment.

Key responsibilities

• Drive regional profitability, growth and achievement of strategic targets.
• Lead Business Managers to deliver financial and non‑financial performance objectives.
• Identify business opportunities and conduct market intelligence to support growth.
• Mobilise deposits, generate revenue, grow risk assets and maintain portfolio quality.
• Oversee credit processing, approvals, disbursements and monitor portfolio performance.
• Track loan recoveries, delinquency trends and ensure regulatory compliance.
• Promote customer acquisition, retention and digital channel adoption.
• Build and maintain strategic relationships with key customers and stakeholders.
• Collaborate with strategic business units to drive ecosystem opportunities.
• Develop a high‑performance culture through coaching, mentoring and performance management.
• Prepare regional business plans, profitability reports and management dashboards.

Required profile

• A first degree in any discipline; a relevant master’s degree is an advantage.
• Professional certification such as ACIB is desirable.
• At least 10 years of sales experience with a minimum of 3 years in a team‑management role.
• Strong knowledge of the Nigerian SME banking market and banking operations.

Required skills

• Financial analysis
• Portfolio management
• Credit portfolio management
• Credit proposal review and analysis
• Banking operations (domestic and international)