Recovery Officer

About the role

The Recovery Officer will manage and recover non‑performing loans and overdue accounts, developing effective debt recovery strategies for our banking and finance portfolio.

Key responsibilities

• Manage and recover non‑performing loans and overdue accounts.
• Develop and implement effective debt recovery strategies.
• Negotiate repayment arrangements with customers.
• Monitor recovery performance and prepare reports.
• Liaise with external recovery agents, solicitors, and regulatory bodies as needed.
• Conduct investigations and skip‑tracing activities.
• Recommend restructuring and write‑off options where appropriate.
• Maintain accurate documentation and records.
• Support initiatives aimed at improving portfolio quality.

Required profile

• Bachelor’s degree in accounting, banking and finance, economics, business administration, or a related field.
• ACA, ACCA, ACIB or related certifications (advantageous).
• Minimum 4 years of experience in loan recovery, collections, credit administration, or related functions within a bank, finance company, micro‑finance bank, or fintech.
• Strong negotiation and debt recovery abilities.
• Knowledge of credit risk management and loan recovery processes.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet recovery targets.
• High level of integrity and attention to detail.

Required skills

• Microsoft Office applications

What we offer

• Competitive monthly remuneration of NGN 509,500.32 (net).