Receptionist / Membership & Concierge Coordinator

About the role

We are looking for a polished, customer‑focused Receptionist / Membership & Concierge Coordinator to be the first point of contact for members, guests and visitors. The role combines front‑of‑house duties with coordination of memberships, reservations and concierge services in a premium hospitality environment.

Key responsibilities

• Welcome members, guests and visitors, manage front‑desk operations and telephone inquiries.
• Coordinate bookings for facilities, wellness services, dining, meetings, events and member activities.
• Handle membership inquiries, schedule club tours, support onboarding and maintain accurate member profiles in the CRM.
• Process concierge requests such as reservations, transportation, special arrangements and personalized services.
• Monitor guest access, ensure compliance with membership policies and maintain front‑of‑house cleanliness.
• Prepare daily reports on member activities, bookings and visitor logs, and provide general administrative support.

Required profile

• Bachelor's degree or HND in Hospitality Management, Business Administration or related field.
• 3–5 years of experience in reception, concierge, guest relations or front‑office roles within hospitality or premium service environments.
• Excellent verbal and written communication, professional appearance and strong interpersonal skills.
• High level of discretion, integrity and ability to handle confidential information.
• Strong organizational, multitasking and attention‑to‑detail abilities.
• Ability to remain calm, solution‑oriented and provide exceptional service under pressure.
• Flexible availability, including weekends or public holidays as required.
• Residency in Abuja or willingness to relocate.

Required skills

• Microsoft Office Suite
• CRM or booking management systems