Partner Relations Manager

About the role

We are looking for a passionate and energetic Partner Relations Manager to cultivate and maintain strong relationships with our Partners. This role involves strategising to grow and leverage partnerships that enhance the company’s product offerings and market presence.

Key responsibilities

• Develop and implement partner retention strategies to enhance loyalty and maximise lifetime value.
• Act as the main contact for partners, providing personalised support.
• Monitor partner satisfaction, gather feedback and tailor initiatives accordingly.
• Analyse partner behaviour to uncover upselling and customisation opportunities.
• Communicate product updates and marketing promotions effectively to partners.
• Share ideas for platform improvements with the Business Development team.
• Stay informed on industry trends, competitive landscape and best practices in partner retention.
• Undertake any other relevant tasks as assigned.

Required profile

• Degree in a business‑related field.
• Experience in a similar position is an advantage.
• Fluent Hausa speaker with excellent oral and written English; knowledge of Igbo and Yoruba is a plus.
• Ability to build and maintain strong business relationships.
• Strong interpersonal and communication skills.
• Target‑oriented, resourceful and able to work autonomously under pressure.
• Willingness to travel abroad frequently if required.
• Valid work permit.

What we offer

• Attractive remuneration package plus performance‑related reward.
• Intellectually stimulating work environment.
• Continuous personal development and international training opportunities.