Order Fulfillment Officer

About the role

The Order Fulfillment Officer is a full-time, on-site position based in Ketu, responsible for coordinating the movement, storage and distribution of supplies and guest-related items. The role works closely with procurement, the front office, housekeeping and food and beverage teams to avoid shortages and delays, and also monitors vendor deliveries and resolves order discrepancies.

Key responsibilities

• Pick, verify, pack and prepare customer orders accurately for dispatch
• Receive, arrange, label and monitor inventory in the warehouse
• Process waybills and other dispatch documentation
• Coordinate with dispatch riders so orders are collected and delivered on time
• Ensure same-day dispatch orders are processed within the required timeframe
• Maintain accurate records of inventory movement, order fulfillment and dispatches
• Assist with Cash-on-Delivery (COD) verification and reconciliation, and track returned, cancelled, failed and undelivered orders
• Liaise with the sales and customer service team on order status and fulfillment issues
• Keep the warehouse clean, organized and efficient, and support high-volume periods

Required profile

• Minimum 2 years' experience in warehouse, logistics, order fulfillment, e-commerce or a similar role
• Strong organization and time-management skills, with excellent attention to detail
• Ability to work under pressure and meet tight dispatch deadlines
• Willingness to work early mornings and/or late evenings when needed for same-day dispatch

Required skills

• Basic knowledge of inventory management software
• Ability to handle COD records and basic reconciliation
• Good communication and coordination skills

To apply, send your CV by email with "Order Fulfillment Officer" in the subject line.