Operations Manager – Production & Retail

About the role

We are looking for a proactive Operations Manager to lead our production and retail teams. You will ensure smooth workflow, timely order fulfillment, and high‑quality standards for our creative gift and framing business.

Key responsibilities

• Oversee daily operations of production and retail teams.
• Plan, coordinate, and monitor gift and frame production schedules.
• Ensure customer orders are completed accurately and delivered on time.
• Supervise production staff, enforce company policies and quality standards.
• Monitor inventory levels and coordinate procurement of materials.
• Implement process improvements to boost efficiency and productivity.
• Prepare operational reports and update management regularly.
• Maintain production equipment and ensure proper utilization.
• Address operational challenges promptly with practical solutions.
• Collaborate with customer service and sales to ensure seamless order fulfillment.
• Coach staff, monitor performance, and support employee development.
• Ensure compliance with health, safety, and operational procedures.

Required profile

• Bachelor's degree or HND in Business Administration, Operations Management, Industrial Management, or related field.
• Minimum of 3 years' experience in an Operations Manager, Production Supervisor, or similar leadership role.
• Experience in manufacturing, production, gift, printing, framing, or creative business environments is an advantage.
• Strong leadership, organizational, and problem‑solving abilities.
• Excellent communication and interpersonal skills.
• Ability to multitask, meet deadlines, and thrive in a fast‑paced environment.
• Attention to detail and commitment to quality results.

Required skills

• Microsoft Excel
• Microsoft Word

What we offer

• Competitive monthly salary of ₦200,000.
• 13th‑month salary (subject to performance and company policy).
• Opportunities for professional growth and career development.
• Collaborative and creative work environment.