Office Assistant

About the role

We are looking for a proactive Office Assistant to handle customer inquiries, process orders and support our sales team in Ibadan. The role combines administrative duties with front‑line customer service in a fast‑moving advertising and media environment.

Key responsibilities

• Answer customer inquiries via phone, WhatsApp and other messaging platforms.
• Confirm and verify customer orders accurately and professionally.
• Provide detailed product information and assist customers in purchase decisions.
• Follow up with customers post‑delivery to ensure satisfaction.
• Handle complaints and resolve issues promptly.
• Record interactions and feedback, reporting recurring issues to management.
• Support sales by upselling or cross‑selling related products when appropriate.

Required profile

• Clear speaking voice, confident and polite demeanor.
• Professional appearance and customer‑first mindset.
• Minimum 1 year experience in customer service, call centre, e‑commerce, retail or sales.
• Minimum HND qualification; science or health‑related background is a plus.
• Age between 18 and 26 years; female candidates preferred.
• Residence in Monatan or surrounding areas such as Iwo Road, Gbagi, Molade, Academy, Dizengoff, Wofun, Olodo, Iyana‑Church.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• WhatsApp
• Social media platforms
• Online order platforms