Medical Administrative Assistant

About the role

The Medical Administrative Assistant provides front‑desk support and administrative coordination in a busy clinic environment. You will ensure smooth patient flow, accurate record keeping, and timely billing while delivering courteous service.

Key responsibilities

• Schedule appointments, check patients in/out, manage wait‑times and cancellations.
• Create, update and maintain electronic health records (EHR/EMR) with strict HIPAA compliance.
• Verify insurance eligibility, process claims, post payments and handle billing inquiries.
• Answer phones, respond to emails, relay messages between patients and providers, and provide excellent customer service.
• Manage correspondence, transcribe medical notes, order supplies and coordinate referrals or lab work.
• Follow confidentiality laws, infection‑control protocols and clinic policies.

Required profile

• High school diploma or GED; certificate/diploma in Medical Office Administration or related field preferred.
• 1‑2 years experience in a medical office, hospital or customer‑service setting (entry‑level candidates may receive on‑the‑job training).
• Professionalism, empathy and discretion when interacting with patients.
• Optional certifications such as CMAA, CEHRS or HIPAA training are valued.

Required skills

• Proficiency with EHR/EMR systems (e.g., Epic, Cerner, Athenahealth).
• Knowledge of medical terminology and basic ICD‑10/CPT coding.
• Strong MS Office and Google Workspace abilities.
• Accurate data entry with typing speed of 40+ WPM.
• Understanding of HIPAA and confidentiality requirements.

What we offer

• Full‑time permanent position in a modern clinic setting.
• Competitive monthly salary between NGN 150,000 and NGN 250,000.
• Opportunities for professional development and certification support.
• On‑site work with occasional evening or weekend shifts.