Loss Prevention Supervisor

About the role

The Loss Prevention Supervisor is responsible for safeguarding the property, its guests, and assets through proactive security measures and rapid response to incidents. This full‑time position operates on‑site at Raffia City Plaza, ensuring a safe environment for all visitors and staff.

Key responsibilities

• Patrol all areas of the property, secure rooms, and assist guests with access.
• Conduct emergency response drills, daily safety inspections, investigations, interviews, and key‑control audits.
• Monitor CCTV and alarm systems, authorize and document access to secured zones.
• Respond to accidents, provide first aid/CPR, and coordinate with EMS as needed.
• Gather information, complete incident reports, and maintain confidentiality of all documentation.
• Defuse disturbances, resolve safety hazards, handle complaints, and escort unwelcome persons.
• Ensure compliance with alcoholic beverage control laws and follow proper code responses for assistance.
• Assist management with training, coaching, and enforcing the Open Door Policy.
• Uphold company policies, report unsafe conditions, and maintain professional appearance.

Required profile

• Ability to follow company policies and safety procedures.
• Strong communication skills with guests, employees, and external responders.
• Physical stamina to stand, walk, run, and lift objects up to 50 lb unassisted.
• Commitment to confidentiality and protection of proprietary information.
• Professional demeanor and ability to serve as a role model for fair treatment.

Required skills

• CCTV monitoring and alarm system operation.
• Key‑control audit procedures.
• First aid and CPR certification.
• Proficient use of computers and point‑of‑sale systems.