Lead Spa Host

About the role

We are seeking an exceptional Lead Spa Host to take full ownership of our Lagos branch’s performance. This role goes beyond front‑desk duties – you will manage people, processes, and the overall customer experience while fostering a culture of accountability and care.

Key responsibilities

• Create a supportive, respectful, and high‑performing work environment.
• Mediate staff conflicts quickly and professionally.
• Hold weekly team check‑ins and provide performance feedback.
• Oversee day‑to‑day branch operations, ensuring quality and consistency.
• Implement strategies and maintain brand standards.
• Produce weekly/monthly reports on team performance, sales, and client experience.
• Monitor petty cash, staff expenses, salaries, and restock purchases.
• Enforce internal policies on attendance, break times, and grooming.
• Submit weekly operations reports to the Operations Manager and keep financial records up to date.
• Identify operational gaps and propose proactive solutions.

Required profile

• 1–3 years experience managing a team in retail, spa, beauty, or hospitality.
• Professional, friendly, humble, thorough, and emotionally intelligent.
• Strong initiative and goal‑driven mindset.
• Excellent written and verbal communication.
• Available full‑time, present in‑store at least six days a week.

Required skills

• Excel
• POS systems

What we offer

• A fast‑paced, ambitious, and supportive team.
• Opportunities to grow across regions.
• Work tools and onboarding provided.
• Chance to help redefine beauty culture in West Africa.