Laboratory Customer Service Representative

About the role

We are looking for a proactive Laboratory Customer Service Representative to join our team at Demyhealth Clinic and Genomic Medicine in Lagos. The role involves acting as the primary point of contact for patients, doctors and clinics, ensuring smooth communication of laboratory results and services.

Key responsibilities

• Answer inbound calls from patients, physicians and partner clinics regarding laboratory results and inquiries.
• Coordinate sample collection, pick‑up and delivery logistics with couriers and internal teams.
• Provide courteous and accurate customer service, addressing concerns promptly.
• Perform administrative duties such as patient registration, billing entry, and filing of documents.
• Maintain a clean, organized workspace and ensure compliance with privacy and confidentiality standards.

Required profile

• Bachelor of Science or Higher National Diploma in Biological Sciences.
• 2–4 years of post‑graduation experience in a laboratory or healthcare customer‑service environment.
• Strong communication and interpersonal abilities.
• Excellent organizational skills and attention to detail.

Required skills

• Proficiency with clinical laboratory information systems.
• Solid computer literacy for data entry and record management.

What we offer

• Opportunity to work in a pioneering genomic medicine service in Nigeria.
• Full‑time position with a collaborative team environment.