IT Support Technician L1 (On-site) – Lagos

About the role

We are looking for an experienced IT Support Technician (Level 1) to provide onsite deskside support in Lagos. You will be the primary point of contact for hardware, software, and connectivity issues, ensuring smooth operation of end‑user devices.

Key responsibilities

• Provide end‑to‑end technical support for desktop and laptop systems, troubleshooting hardware, software, and connectivity issues.
• Handle IMAC activities (Install, Move, Add, Change) and break/fix tasks for end‑user devices.
• Manage the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor‑based hardware replacements.
• Use SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administer approved software installations, updates, and security patching in line with IT policies.
• Deliver remote and deskside support using EUC tools and support applications such as MS Office, Outlook, and VPN clients.
• Ensure compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Provide VIP support and act as the primary onsite contact during critical escalations or outages.
• Support printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• Assist with Active Directory tasks, basic user account management, and smart‑hands support.
• Maintain documentation of incident resolution, hardware inventory, and technical guides.
• Work with Windows OS environments, mobile device support, and basic macOS device handling.
• Follow ITIL practices for incident, problem, and service request management.

Required profile

• Minimum 3 + years of experience in IT support or desktop support.
• Proven experience with L1/L2 onsite deskside support.
• Familiarity with ITIL processes and ticketing systems.

Required skills

• SCCM
• Intune
• ServiceNow
• Microsoft Office (including Outlook)
• VPN client configuration
• Windows operating system
• Active Directory
• macOS (basic handling)
• ITIL framework
• Hardware troubleshooting
• OS imaging and patch management
• Antivirus monitoring
• Printer and peripheral support
• Remote assistance tools