IT Support Officer

About the role

The IT Support Officer will provide day‑to‑day technical assistance for staff, ensuring smooth operation of hardware, software and network services across the organization’s training sessions, workshops and daily activities.

Key responsibilities

• Deliver first‑line support for hardware, software, network and system issues during events and regular office work.
• Install, configure and maintain desktops, laptops, printers, scanners and other IT equipment.
• Troubleshoot and resolve connectivity and performance problems promptly.
• Set up user accounts, email accounts and access permissions.
• Support virtual meetings and collaboration platforms.
• Monitor and maintain LAN, Wi‑Fi and internet connectivity, perform routine updates and security checks.
• Ensure regular data backups and assist with disaster‑recovery procedures.
• Maintain an up‑to‑date inventory of IT assets, manage procurement and document maintenance records.
• Implement and promote IT security policies, monitor threats and raise staff awareness.
• Prepare periodic IT support and maintenance reports.

Required profile

• Higher National Diploma (HND) in Computer Science, IT, Computer Engineering or related field.
• Minimum 2 years of hands‑on IT support or systems administration experience, preferably in an NGO or similar environment.
• Professional certifications such as CompTIA A+, Network+, MCP or CCNA are a plus.

Required skills

• Windows operating systems
• Microsoft Office Suite
• Hardware installation and maintenance (desktops, laptops, printers, scanners)
• Network troubleshooting, LAN and Wi‑Fi management
• Operating system installation and updates
• Antivirus and security software configuration
• Backup solutions and disaster‑recovery processes
• Virtual meeting platforms (e.g., Zoom, Teams)
• IT asset inventory and documentation
• Security monitoring and policy enforcement

What we offer

• Competitive monthly salary (NGN 150,000 – 250,000)
• Opportunity to work in a dynamic NGO environment
• Professional development and certification support