IT Manager

About the role

The IT Manager will lead the internal IT Support team, ensuring timely and accurate service for end users while overseeing the planning and building of the company's IT infrastructure.

Key responsibilities

• Manage daily operations of the IT support team and develop support policies.
• Monitor and evaluate staff performance, providing feedback and training.
• Ensure timely resolution of technical issues and maintain high service standards.
• Manage vendor relationships and negotiate service contracts.
• Collaborate with other departments to identify IT needs and recommend improvements.

Required profile

• Degree in Information Technology, Computer Science or related field.
• Minimum 5 years of IT support experience, with at least 2 years in a managerial role.
• Strong leadership, communication and organizational skills.
• Proven ability to manage multiple priorities and meet deadlines.

Required skills

• Advanced knowledge of O365, SharePoint, Exchange Online, Azure AD and Microsoft Endpoint Manager.
• Experience with Windows 10 and macOS (10.13+).
• Familiarity with ITIL, CompTIA A+ or MCSE certifications.
• Vendor management and contract negotiation experience.