Head of Product, Digital Collections

About the role

Renmoney is looking for a Head of Product (Digital Collections) in Lagos to shape and scale its digital collection ecosystem, from strategy and analytics to automation and technology. The role builds data-driven tools, optimizes collection processes and improves recovery efficiency through smart products and innovation.

Key responsibilities

• Develop, implement, evaluate and continuously optimize collection strategies, tools, methods and analytical models
• Define and manage key KPIs for the collection department to ensure sustainable portfolio growth and operational efficiency
• Identify growth opportunities, design and run pilot projects and test and implement new strategies
• Drive process automation across collection operations, managing, assessing and modernizing technical systems such as telephony and robotic solutions
• Deploy and refine collection scoring models to improve segmentation and recovery outcomes
• Collaborate with external vendors and technology partners to identify, integrate and implement innovative solutions
• Analyze KPIs for collection and pre-collection, monitor delinquency trends and identify deviations and growth points
• Automate analytics and reporting, manage the KPI system and oversee team performance evaluation and motivation

Required profile

• 3+ years of experience in a similar leadership role within a bank, microfinance organization or collection agency
• Proven experience designing, launching and optimizing business processes in debt collection
• Experience implementing and maintaining automated collection systems, including robotic tools and telephony
• Data-driven, systematic approach to collection management

Required skills

• Solid SQL knowledge and database work to analyze and optimize collection strategies
• Understanding of APIs, system integrations, backlog management and task prioritization

What we offer

• Opportunity to work in an innovative fintech company with global reach
• Competitive salary, paid vacations and additional days off
• Growth potential in a high-growth, innovation-driven fintech