Group Administrative & Operations Assistant

About the role

The Group Administrative & Operations Assistant will serve as the primary point of contact for customers, handling inquiries, guiding them through service processes, and creating engaging short‑form video content to showcase the company’s offerings.

Key responsibilities

• Respond to customer inquiries via WhatsApp, phone calls, and social media platforms.
• Provide clear, accurate information about the company’s services and follow up with clients to maintain consistent communication.
• Guide customers through the service or order process and handle basic complaints professionally.
• Maintain simple records of customer interactions and updates.
• Create 2–3 short videos per week explaining company services, speaking clearly and confidently on camera.
• Present services in a simple, engaging, and relatable manner.
• Support basic marketing efforts through content creation.

Required profile

• Female candidate based in Abuja (Lugbe preferred).
• Own a smartphone with good camera quality and be comfortable appearing on camera.
• Excellent spoken and written English communication skills.
• Friendly, responsive, customer‑oriented, reliable and professional.

Required skills

What we offer

• Compensation to be discussed based on experience and performance.
• On‑site or hybrid work arrangement depending on agreement.