Front Office Manager

About the role

Glocient Hospitality is seeking an experienced Front Office Manager to lead the front‑desk team at its iconic Ikogosi Warm Springs Resort and Conference Center in Nigeria. This senior position is pivotal in delivering exceptional guest experiences and driving departmental revenue.

Key responsibilities

• Supervise and guide Front Office staff, ensuring consistent quality and superior guest service.
• Lead performance management, including coaching, training, appraisals, and disciplinary actions.
• Oversee room reservations, front‑office systems, inventory, scheduling, forecasting and departmental budgeting.
• Ensure compliance with safety, cash‑handling, key security and all Front Office policies.
• Maintain up‑to‑date information on rates, packages and programs, and train staff accordingly.
• Collaborate with Department Heads to ensure smooth operations and effective communication.
• Act as primary liaison for guest concerns and emergency situations, providing timely resolutions.
• Participate in meetings, communicate Front Office goals and establish cost‑control measures.

Required profile

• Bachelor’s degree in Business Administration, Hospitality Management or a related field.
• Minimum 10 years of relevant experience in hospitality, tourism or resort environments.
• Extensive knowledge of Front Office operational procedures and customer service standards.
• Strong sense of ownership, excellent interpersonal and communication abilities.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Word.