Field Services Engineer

About the role

The Field Services Engineer will act as the senior technical authority for field operations across Nigeria, ensuring reliable performance and rapid recovery of mini‑grid assets. This field‑based position reports to the Remote Operations Centre and provides strategic leadership to site technicians.

Key responsibilities

• Lead complex fault diagnosis, resolution and commissioning for all mini‑grid sites, adhering to Service Level Agreements.
• Tri­age escalated tickets, coordinate warranty verification via Odoo, and drive warranty claims to completion.
• Review and approve technical specifications for spare parts, ensuring quality and compatibility.
• Conduct Root Cause Analyses for recurring faults and deliver actionable reports within 72 hours.
• Oversee daily activities of Site Technicians, enforcing safety protocols and best practices.
• Provide on‑site technical support during customer onboarding and mediate complex disputes.
• Assume full ownership of field operations during the initial transition period (first 6 months).

Required profile

• Bachelor’s degree or HND in Electrical Engineering, Renewable Energy or a related discipline.
• Minimum 3 years of hands‑on field experience with Solar PV, mini‑grid systems or power distribution O&M.
• Proven ability to work independently in remote, challenging environments.

Required skills

• Solar PV systems
• Mini‑grid design and operation
• Power distribution O&M
• Inverter diagnostics
• Battery Energy Storage Systems (BESS)
• Medium‑Voltage (MV) and Low‑Voltage (LV) equipment
• Advanced fault‑resolution techniques
• Root Cause Analysis