E-Commerce Sales Outreach Specialist

About the role

TalentPop is seeking a motivated E‑Commerce Sales Outreach Specialist to drive revenue by re‑engaging customers, recovering abandoned carts, and guiding buyers through their purchase journey. This remote position focuses on personalized outreach via email, SMS, and live chat to convert conversations into sales.

Key responsibilities

• Reach out to potential customers to recover abandoned carts and close sales.
• Provide product recommendations and guide buyers toward optimal solutions.
• Proactively engage customers through email, SMS, and live chat.
• Deliver exceptional customer service and troubleshoot issues efficiently.
• Collaborate with internal teams to refine outreach strategies and achieve sales targets.

Required profile

• Minimum 1 year of proven remote sales or customer support experience.
• Experience handling customer service via phone, email, or chat; e‑commerce background is a plus.
• Strong persuasive communication skills with a natural ability to convert leads.
• Self‑motivated, goal‑oriented, and comfortable in a fast‑paced remote environment.

Required skills

• Shopify
• CRM tools
• Customer engagement platforms

What we offer

• Ongoing coaching, training, and clear promotion paths.
• Performance incentives, recognition, and annual raises.
• Opportunities for rapid career advancement into leadership roles.
• Fully remote work with flexible scheduling.
• Paid time off, health stipends, and regional health benefits.