E-Channels Officer

About the role

MYINVEST, our digital investment platform, is looking for an E‑Channels Officer to join our growing E‑Channels/Digital Services team. The successful candidate will support the day‑to‑day operations of MYINVEST, ensuring a seamless digital investment experience for our clients.

Key responsibilities

• Support MYINVEST digital platform operations and customer onboarding.
• Assist with account registration, KYC and customer enquiries.
• Monitor transactions and escalate failed, pending or unusual transactions.
• Resolve customer and digital‑channel issues promptly.
• Liaise with internal teams, technology and service providers.
• Maintain accurate records of complaints, transactions and resolutions.
• Support transaction reconciliation and platform testing.
• Prepare routine operational reports.
• Ensure compliance with KYC/AML, SEC, data‑protection and company requirements.

Required profile

• Bachelor’s degree in Finance, Economics, Business Administration, Accounting, Computer Science, IT or a related field.
• 1–3 years’ relevant experience in fintech, digital banking, financial services, e‑channels or customer experience.
• Good understanding of digital platforms, customer support and basic KYC/payment processes.
• Strong communication, analytical and problem‑solving abilities.
• Proficiency in Microsoft Office and digital applications.
• Ability to work effectively in a fast‑paced environment.