Digital Platform Officer

About the role

The Digital Platform Officer will manage, monitor, and administer the company’s digital platforms on a day‑to‑day basis. The role ensures platforms stay functional, up‑to‑date, user‑friendly and aligned with business objectives while providing support to users.

Key responsibilities

• Manage and maintain the company’s digital platforms, websites, portals, and other online channels.
• Update platform content, information, products, services, announcements, and other digital materials as required.
• Monitor platform performance, functionality, availability, and user activity.
• Identify and report technical issues, bugs, and platform challenges and follow up with relevant technical teams for resolution.
• Manage user accounts, access, permissions, and platform‑related requests.
• Provide first‑level support and guidance to users experiencing platform‑related issues.
• Generate regular reports on platform usage, activities, issues, and performance.
• Work with IT, marketing, operations, and other relevant teams to implement platform improvements and digital initiatives.

Required profile

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, Digital Marketing, or a related field.
• 2–4 years of experience in digital platform administration, website management, IT support, digital operations, or a similar role.

Required skills

• Digital platform management
• Strong computer and technology skills
• Data management and reporting
• Problem‑solving and troubleshooting
• Excellent communication and user‑support skills
• Attention to detail
• Good organisational and time‑management skills
• Ability to manage multiple tasks and priorities
• Adaptability and willingness to learn new technologies
• Strong teamwork and stakeholder management