Customer Support Assistant (Remote)

About the role

We are looking for 30 remote Customer Support Assistants to apply their customer service expertise to training next‑generation AI systems. In this contractor role you will help shape AI models by handling and annotating real‑world support interactions.

Key responsibilities

• Assess, annotate, and review simulated and real support interactions to improve AI‑driven tools.
• Provide clear, accurate, and empathetic written and verbal responses to complex support scenarios.
• Identify common customer pain points, document best practices, and suggest process improvements.
• Collaborate with a remote team to share feedback and maintain high data quality.
• Ensure data privacy and confidentiality in all documentation.

Required profile

• Exceptional written and verbal communication with focus on clarity, tone, and empathy.
• Prior experience in customer service, helpdesk, or client‑facing roles.
• Strong analytical and problem‑solving abilities.
• Detail‑oriented with a keen eye for accuracy.
• Proven ability to work independently in a fast‑paced remote environment.

Required skills

• Experience using AI tools or familiarity with AI‑driven support systems (nice‑to‑have).
• Multilingual abilities (nice‑to‑have).

What we offer

• Hourly rate between $20 and $70, based on experience and language skills.
• Remote contractor position with flexible schedule.
• Opportunity to contribute to cutting‑edge AI training projects.