Customer Success Associate – Lagos

About the role

Reliance Health is looking for a Customer Success Associate to join its Lagos team. You will be part of the frontline group that ensures customers enjoy a seamless experience across all channels, while supporting initiatives that boost satisfaction and retention.

Key responsibilities

• Manage customer relationships using CRM systems, keeping accurate records of interactions, preferences, and engagement metrics.
• Collect and analyse customer feedback through surveys, interviews and other channels, summarising trends to inform retention strategies.
• Draft and send emails, letters and other correspondence to address inquiries, concerns or follow‑ups.
• Assist in creating targeted campaigns aimed at increasing engagement and loyalty.
• Apply basic selling and negotiation techniques when engaging with corporate clients, supporting renewals and upsell opportunities.
• Collaborate with cross‑functional teams to develop and implement customer retention strategies that reduce churn.

Required profile

• Bachelor's degree in Business, Communications or a related field.
• 1‑2 years of experience in customer success, account management or a client‑facing role.
• Strong written and verbal communication skills.
• Ability to build rapport, manage multiple interactions and resolve concerns.
• Negotiation and problem‑solving mindset with a customer‑first attitude.
• Based in Lagos with flexibility to work in a hybrid setup.

Required skills

• CRM tools
• Basic data analysis

What we offer

• Competitive salary benchmarked against industry standards.
• Premium health insurance covering employee and family.
• Unlimited leave policy.