Customer Success Associate – Eastern Nigeria

About the role

Reliance Health is looking for a Customer Success Associate to join its Eastern Nigeria team. You will be part of the frontline group that ensures customers enjoy a seamless experience across all channels, helping to drive satisfaction and retention.

Key responsibilities

• Manage customer relationships using CRM systems, keeping accurate records of interactions and preferences.
• Collect and analyse feedback from surveys, interviews and other channels, summarising trends to support retention strategies.
• Draft and send emails, letters and other correspondence to address inquiries, concerns or follow‑ups.
• Assist in creating targeted campaigns that boost engagement and loyalty.
• Apply basic selling and negotiation techniques with corporate clients, supporting renewals and upsell opportunities.
• Collaborate with cross‑functional teams to develop and implement customer retention initiatives.

Required profile

• Bachelor’s degree (minimum).
• 1‑2 years of experience in customer success, account management or a client‑facing role.
• Strong written and verbal communication skills.
• Ability to build rapport, manage multiple interactions and resolve concerns.
• Negotiation and problem‑solving mindset with a customer‑first attitude.
• Based in the Eastern part of Nigeria and able to work in a hybrid setup.

Required skills

• Familiarity with CRM tools.
• Basic data analysis.

What we offer

• Competitive salary benchmarked against industry standards.
• Premium health insurance for you and your family.
• Unlimited leave policy.