Customer Service Representative for Boutique Hotel Restaurant
CorpeRate Job Finder · Abuja
Job description
About the role
Join the fine‑dining restaurant The Living Room at YellowDoor Hotels in Wuse 2, Abuja, as the primary point of contact for guests. You will handle enquiries from the first contact through post‑visit follow‑up, ensuring a seamless and memorable experience for business and leisure travelers.
Key responsibilities
- Respond to guest enquiries via phone, WhatsApp, social media and email.
- Manage reservations, preferences, special requests and maintain accurate guest records.
- Resolve routine complaints, escalating refunds or serious issues promptly.
- Conduct pre‑ and post‑visit follow‑up to encourage repeat bookings.
- Communicate guest requests and feedback to the restaurant team and assist guests on‑site when needed.
Required profile
- 2‑4 years of experience in guest communication and reservation handling.
- Proven ability to resolve complaints and follow escalation procedures.
- Demonstrated impact on guest‑service metrics.
- Experience supporting guests across phone, WhatsApp and social‑channel platforms.
- Strong attention to detail in booking and special‑request accuracy.
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Published 7 hours ago
Expires 1 month from now
1 views · 0 interested
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Abuja