Customer Service Representative – Client Service Role
The Metropolitan Skills · Abuja
Job description
About the role
Serve as the first point of contact for clients, responding promptly to inquiries and managing client relationships.
Key responsibilities
- Serve as the first point of contact for clients.
- Respond to client inquiries promptly, and follow up on client requests and complaints until resolution, with the aim of building and maintaining strong client relationships.
- Coordinate account opening and client registration processes, assist with Know Your Customer (KYC) documentation, ensure client records are complete and up to date.
- Provide clients with updates on services and transactions, and escalate issues requiring management attention.
Required profile
- Bachelor’s degree in Business, Marketing, Finance, Economics, Accounting, or related field.
- Minimum of 1 year experience in asset management, wealth management, or financial services.
- Excellent communication, interpersonal and relationship-management skills, good report‑writing ability, and Microsoft Office proficiency.
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Published 14 hours ago
Expires 1 month from now
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The Metropolitan Skills
Abuja