Customer Service Officer

About the role

The confectionery store is looking for a professional, customer‑focused Customer Service Officer to handle enquiries, complaints and deliveries. You will be the main point of contact for shoppers, ensuring a smooth and pleasant experience in a fast‑paced retail environment.

Key responsibilities

• Attend to customer enquiries and complaints professionally.
• Provide accurate information about products and services.
• Resolve customer issues promptly and effectively.
• Maintain proper records of customer interactions.
• Manage deliveries and purchases.
• Build and maintain positive customer relationships.
• Escalate unresolved issues to the appropriate department.
• Ensure an excellent customer experience at all times.

Required profile

• Minimum of 3 years experience in customer service or a related role.
• Strong communication and interpersonal skills.
• Good problem‑solving and conflict‑resolution abilities.
• Ability to work in a fast‑paced environment.
• Professional appearance and a positive attitude.

Required skills

• Proficiency in Microsoft Office.

What we offer

• Salary range: 100,000‑150,000 NGN per month.
• Full‑time onsite role, Monday‑Saturday 8 am‑5 pm.