This job is no longer available
This job expired on 20/08/2026. It no longer accepts applications.
Customer Service Assistant – Lagos
Bankable Wisdom
Junior
🇬🇧 English
Job description
About the role
We are looking for a Customer Service Assistant to join our team in Lagos. The role involves handling inbound client calls, resolving billing and product queries, and ensuring a positive experience for every customer.
Key responsibilities
- Answer incoming customer calls related to billing issues, product problems, service questions and general concerns.
- Maintain a high level of professionalism and build positive rapport with callers.
- Update and maintain accurate customer information in the service database during and after each interaction.
- Collaborate with the management team to stay informed about product knowledge and any changes in company policies.
Required profile
- Minimum of 1 year experience in administrative services or a similar customer‑facing role.
- Exceptional verbal and written communication skills.
- Strong leadership and interpersonal abilities.
- Ability to work independently with limited supervision.
- Proactive, organized approach to multitasking.
- Minimum qualification of OND, HND or BSc.
Required skills
Questions fréquentes
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