This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Customer Relations Officer
Schubbs Dental Clinics · Lagos
Job description
About the role
We are seeking an organized, empathetic, and proactive Customer Relations Officer to serve as the primary point of contact for our clients. In this role you will handle inquiries, provide support, and ensure every interaction reflects our commitment to exceptional service.
Key responsibilities
- Respond to client inquiries via phone, email, or chat in a timely manner.
- Resolve concerns and issues, escalating when necessary.
- Gather and document customer feedback to inform internal improvements.
- Collaborate with cross‑functional teams to streamline processes and enhance the customer experience.
- Maintain accurate records of interactions and outcomes.
Required profile
- Strong analytical abilities and high integrity.
- Excellent written and verbal communication skills.
- Ability to adapt to challenges and remain professional under pressure.
- Background in customer service or client relations is advantageous.
- Demonstrated capacity to manage multiple tasks simultaneously.
Required skills
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Schubbs Dental Clinics
Lagos