Customer Experience Specialist

About the role

As a Customer Experience Specialist at Anzo Capital, you will be the first point of contact for clients throughout their journey—from onboarding to ongoing account management and retention. You will help shape a seamless, transparent experience for traders across Africa, working closely with internal teams to ensure compliance and satisfaction.

Key responsibilities

• Guide clients through account creation, identity verification, and activation, setting clear expectations at each step.
• Collaborate with Back Office, Marketing, and Compliance to deliver a smooth, compliant onboarding process.
• Serve as a trusted liaison for product queries, requests, and escalations for retail, partner, and high‑value accounts.
• Monitor client satisfaction (CSAT) and work on initiatives to improve it.
• Track inactive accounts, design re‑engagement programs, and promote healthy product adoption.

Required profile

• Excellent interpersonal and communication skills, both written and verbal.
• Patient, persistent, detail‑oriented, and comfortable working in a fast‑paced, client‑focused environment.
• Ability to collaborate across multiple internal teams.
• Based in Nigeria and authorized to work there.

Required skills

• Proficiency with CRM tools.
• Experience using case‑management systems.

What we offer

• Opportunity to join a growing global forex broker.
• Clear development pathways toward senior specialist and team‑lead roles.
• Collaborative, supportive, and remote work environment.