Community Manager

About the role

Grow and energize our communities of donors and fundraisers. You will turn verification updates, impact stories, and campaign milestones into meaningful engagement and trust.

Key responsibilities

• Develop and maintain an editorial calendar featuring impact reports, beneficiary stories and partner spotlights aligned to SDGs.
• Manage social channels, webinars, AMAs and coordinate offline meet‑ups.
• Own community guidelines, handle escalations through Trust & Safety processes.
• Build referral and ambassador programmes with measurable KPIs.
• Launch a monthly newsletter aiming for ≥35% open and ≥5% click rates.
• Moderate donor and fundraiser groups, maintaining ≤12‑hour average response time.

Required profile

• Passion or prior experience in community building, content or communications for social‑impact, fintech or marketplace products.
• Excellent writing, empathy and moderation skills, data‑literacy and experiment‑mindset.
• Strong understanding of social media platforms and best practices.
• Experience with marketing analytics tools.

Required skills

• Marketing analytics tools
• CRM/email tools
• Google Ads
• Facebook Ads
• Graphic design tools
• Marketing automation tools