Chief Operating Officer (COO)

About the role

The Chief Operating Officer will lead both clinical support and non‑clinical operations of St Jude Memorial Hospital, translating strategic objectives into effective daily plans. This senior leader ensures seamless service delivery, high‑quality patient care, and operational excellence across all departments.

Key responsibilities

• Manage and coordinate daily clinical support and non‑clinical operations.
• Translate hospital policies, strategies and objectives into operational plans.
• Coordinate departments to ensure safe, timely, and seamless service delivery.
• Develop and implement SOPs, administrative systems, and internal controls.
• Build and maintain trusted relationships with patients, staff, healthcare professionals, vendors and partners.
• Lead quality‑improvement initiatives and promote excellent patient care and customer service.
• Support recruitment, onboarding, orientation and performance management of employees.
• Oversee vendor selection, onboarding, and performance monitoring.
• Ensure availability of essential supplies, functional equipment and reliable support services.
• Monitor operational performance and prepare regular management reports.
• Assist with budgeting, cost control, procurement and efficient resource use.

Required profile

• Bachelor’s degree in business administration, healthcare administration, hospital management or related field.
• Minimum 5 years of relevant experience in hospital or healthcare administration.
• Strong knowledge of hospital administration and operational processes.
• Proven leadership, organisational, problem‑solving and stakeholder‑management abilities.
• Excellent written and verbal communication skills.
• Ability to coordinate teams and manage multiple responsibilities effectively.
• High integrity, professionalism, accountability and commitment to patient‑centred service.

Required skills

• Microsoft Office
• digital administrative systems

What we offer

• Four weeks of annual leave
• Key leadership role in establishing and growing a newly built hospital
• Professional development and career‑growth opportunities