Call Centre Executive (Registered Nurse) – Lagos

About the role

MetroHealth HMO Limited is seeking a qualified Registered Nurse to work as a Call Centre Executive in Lagos. The role combines clinical knowledge with customer‑service expertise to support members and providers through the HMO’s contact centre.

Key responsibilities

• Answer enrollee inquiries and complaints professionally and promptly.
• Provide accurate information on health‑benefit plans, authorisations and coverage.
• Liaise with healthcare providers and members to resolve issues and ensure smooth service delivery.
• Escalate medical or operational concerns to the appropriate department when required.
• Maintain precise records of calls, service requests and follow‑up actions.
• Deliver customer support that meets MetroHealth’s quality standards.

Required profile

• Valid Registered Nurse (RN) certification.
• Bachelor’s degree or Diploma in Nursing.
• Experience in healthcare service delivery or HMO operations is an advantage.
• Strong communication and customer‑service abilities.
• Good knowledge of healthcare processes and medical terminology.

Required skills

• Proficiency in standard computer applications.