B2C Community Manager

About the role

The Tonic Technologies Ltd is seeking a B2C Community Manager to be the voice, vibe and hype‑person of its online community. You will run day‑to‑day conversations across X (Twitter), Telegram, Instagram and TikTok, keep the banter alive, spot trends early and turn community feedback into actionable insights for product, support and marketing teams. This is a fully remote position open only to Nigerians living in Nigeria.

Key responsibilities

• Own daily replies and engagement on X, Telegram, Instagram and TikTok.
• Keep conversations lively so the community feels active, not just broadcast‑only.
• Spot emerging trends, memes and cultural moments and create timely community content.
• Monitor sentiment, routing complaints to support and praise to the appropriate teams.
• Plan and execute community activations, giveaways and campaigns.
• Collaborate with Tonic FC on football‑related community content and activations.
• Translate community feedback into clear input for product, support and marketing.
• Benchmark similar communities and bring back usable ideas.
• Handle tense or negative conversations calmly to protect the brand’s reputation.

Required profile

• Minimum 3 years of community management experience, preferably in fintech or high‑energy online communities.
• Must be a Nigerian resident.
• Chronically online with a strong grasp of Nigerian internet culture, memes and trends.
• Ability to read sentiment quickly and summarise insights for other teams.
• Good organisational skills for running end‑to‑end campaigns and giveaways.