Associate Director, Technical Services and Service Readiness

About the role

Jhpiego is looking for an Associate Director, Technical Services and Service Readiness. The role ensures that infrastructure and equipment investments translate into improved facility performance and service delivery, leading workforce development, service readiness assessments, clinical equipment utilization and quality improvement activities.

Key responsibilities

• Service readiness: strengthen lead assessments of facility readiness and operational requirements, align infrastructure and equipment investments with intended clinical services, and support the operationalization of upgraded facilities.
• Workforce capacity development: develop and implement training plans for healthcare workers, ensure competency-based training on newly deployed equipment and infrastructure, and establish mentorship and supportive supervision systems.
• Clinical technology utilization: lead user training and post-installation support, ensure safe and effective use of oxygen systems, CPAP, phototherapy, radiant warmers, cold chain systems and emergency obstetric equipment, and monitor competency and utilization rates.
• Quality improvement: support facility quality improvement processes, strengthen compliance with clinical protocols, IPC standards and patient safety requirements, and conduct service readiness reviews and performance assessments.

Required profile

• Advanced degree in Medicine, Nursing, Public Health, Biomedical Sciences or Health Systems.
• Minimum 15 years of experience in health workforce development, service delivery improvement or clinical systems strengthening.
• Experience supporting maternal, newborn and child health (MNCH) and emergency care services.

All Jhpiego staff are expected to model the organization's mission and values, participate in business development and knowledge sharing, make responsible decisions, work across teams, multitask and manage competing priorities. The position comes with competitive salary and a comprehensive benefits package. Applications are submitted through the Jhpiego careers page as a single document containing a cover letter, resume and references; the successful candidate will undergo a pre-employment background investigation.