Assistant IT Manager

About the role

The Assistant IT Manager manages and supports the organisation's IT infrastructure, business applications, IT service delivery and technology projects. The role covers day-to-day IT operations, compliance with group IT policies and standards, IT support services and business applications, and participation in IT initiatives across the region. It works closely with business stakeholders, vendors and global IT teams.

Key responsibilities

• IT operations: ensure compliance with group IT policies, maintain the infrastructure, install and support hardware, software and equipment, audit systems and assets, administer servers, backups, disaster recovery and business continuity, manage internal and hosted networks, and provide technical support to users.
• Service management: run the ITSM platform so tickets follow SLAs, lead the support team, carry out root cause analysis, document incidents and train staff and users.
• Projects and applications: support planning, coordination and implementation of IT and application projects, coordinate UAT, develop training materials, give post-implementation support and take part in change management.
• Vendors, assets and budget: help prepare IT budgets, procure hardware, software, licences and maintenance, maintain asset and licensing records, and manage vendor relationships.
• Security and governance: support security initiatives, maintain IT policies and disaster recovery documentation, support security assessments and audits, and report on KPIs and project status.

Required profile

• HND or Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Cybersecurity or a related field.
• Professional IT certification (e.g. Microsoft Azure, Microsoft 365, ITIL Foundation) highly preferred.
• 5 to 8 years of progressive IT experience, including at least 2 years in a senior support or supervisory capacity.
• Core ECOM values of integrity, innovation, inclusivity, excellence and collaboration.

Required skills

• Hands-on VLAN management, IP routing, subnetting, firewalls and enterprise switches.
• Active Directory, server architectures and office suites such as Microsoft 365.
• Analytical ability to isolate complex bugs or network failures under pressure, and excellent English communication.