Assistant General Manager

About the role

The Assistant General Manager will support the General Manager in delivering exceptional guest experiences and smooth operations across the hotel and event centre. This entry‑level position offers a hands‑on opportunity to develop leadership skills in a dynamic hospitality environment.

Key responsibilities

• Assist in overseeing daily hotel and event centre operations.
• Supervise staff across departments to ensure professionalism and service quality.
• Support guest satisfaction initiatives and resolve customer concerns promptly.
• Help drive sales, marketing, room occupancy, and event booking strategies.
• Ensure compliance with company policies and operational standards.
• Monitor housekeeping, front desk, restaurant, bar, maintenance, and event operations.
• Prepare operational reports to aid management decision‑making.
• Maintain high standards of cleanliness, discipline, and hospitality culture.

Required profile

• Minimum of a first degree in Hospitality or a related field.
• Professional dress sense, patience, and a hospitable attitude.
• Ability to work collaboratively in a team and model good leadership.

Required skills