After Sales Engineer

About the role

The After Sales Engineer will support Aurora Solar's customers in Port Harcourt and the wider Rivers State region. You will ensure that installed solar solutions operate reliably by providing on‑site and remote technical assistance, preventive maintenance, and training.

Key responsibilities

• Diagnose hardware, software, or system faults remotely and on‑site.
• Plan and execute preventive maintenance, equipment calibrations, and system upgrades.
• Educate clients on proper product usage, safety protocols, and standard operating procedures.
• Oversee repair, return, or replacement of defective parts in line with warranty policies.
• Prepare detailed service logs, track spare‑parts inventory, and compile maintenance reports.
• Relay customer feedback and recurring product issues to R&D or manufacturing teams.

Required profile

• Bachelor’s degree in a relevant engineering discipline, preferably Renewable Energy.
• Deep understanding of Aurora Solar’s product lines and technical systems.
• Strong problem‑solving abilities and excellent communication skills to explain technical concepts to non‑technical users.
• High degree of patience, empathy, and professionalism when handling client complaints.
• Willingness to travel frequently for on‑site visits and emergency breakdown rotations.

Required skills

• Hardware troubleshooting
• Software troubleshooting
• System diagnostics
• Preventive maintenance
• Equipment calibration
• System upgrades