Administration & Operations Manager

About the role

Gresyndale Legal is looking for an Administration & Operations Manager to design, implement and maintain firm‑wide administrative systems. The role will ensure efficient document handling, client intake, workflow management and HR oversight across the legal practice.

Key responsibilities

• Design and roll out a comprehensive filing and records‑management system for both physical and electronic documents, establishing naming conventions, storage architecture, retention periods and retrieval protocols, and clear the existing backlog.
• Build and manage a client‑matter intake system that captures source information, conducts conflict checks, prepares engagement documentation and creates new matter files.
• Map existing firm workflows, identify breakdowns, redesign process flows, define responsibilities, escalation points and turnaround standards, and produce a firm operations manual.
• Set and enforce operating standards for day‑to‑day HR administration—including leave, attendance, personnel records and conduct matters—while reporting compliance to the Managing Partner.

Required profile

• 3‑6 years of experience in operations, practice management or administration within a professional‑services environment.
• Demonstrated ability to personally design and implement filing architectures, intake processes, workflow or records‑management systems.
• Experience overseeing HR functions to documented standards (leave, attendance, personnel records, conduct).
• Working knowledge of electronic document‑management systems and records‑management best practices.
• Proficiency in mapping workflows and producing clear process documentation, operating procedures and manuals.
• Strong organisational skills, attention to detail and a proven record of delivering time‑bound projects independently.
• Relevant degree; qualifications in business administration, project management, records management, operations or human resources are an advantage.