Account Sales Manager – Group & Catering

About the role

The Account Sales Manager will lead the acquisition and management of group and catering business for our Lagos property. You will be responsible for driving revenue growth, ensuring seamless hand‑over to operations, and delivering exceptional customer experiences.

Key responsibilities

• Proactively solicit and manage group/catering opportunities not handled by the Event Booking Center.
• Upsell each opportunity to maximize revenue and achieve personal and team targets.
• Ensure timely turnover of business to operations for flawless service delivery.
• Drive customer loyalty by delivering service excellence throughout the client journey.
• Respond to incoming inquiries, negotiate contracts, and generate proposals.
• Collaborate with internal support staff to execute the operational aspects of booked events.
• Monitor same‑day selling procedures to optimize room revenue and occupancy.

Required profile

• High school diploma or GED with at least 2 years of experience in sales, marketing, guest services, or a related field, OR a 2‑year degree in Business Administration, Marketing, Hotel & Restaurant Management, or a related discipline.
• Strong understanding of market dynamics, competitor landscape, and economic trends.
• Proven ability to negotiate, close deals, and manage customer relationships.
• Excellent communication and interpersonal skills.

Required skills