Travel & Visa Consultant Expert

About the role

The Travel & Visa Consultant Expert will provide personalized advisory services to clients seeking relocation to European destinations. Based on‑site in Surulere, Lagos, the consultant will guide applicants through the full visa process, from eligibility assessment to final appointment booking.

Key responsibilities

• Assess client eligibility and recommend the appropriate European visa category (work, student, family reunion, vocational training).
• Explain visa requirements, assist with documentation, complete application forms and schedule embassy appointments.
• Stay up‑to‑date with immigration regulations, embassy policies and policy changes, and communicate updates clearly to clients.
• Conduct consultations in person and via digital channels, maintain accurate client records and provide regular follow‑up on application status.
• Collaborate with internal team members, manage client expectations and ensure ethical, confidential guidance throughout the relocation journey.

Required profile

• Strong knowledge of European immigration and visa regulations, with hands‑on experience in multiple visa categories.
• Excellent communication skills and proven consulting ability to assess client needs and deliver solution‑focused advice.
• High attention to detail, strong organizational and time‑management capabilities, and ability to handle several cases simultaneously.
• Ability to work on‑site in Lagos, maintain professionalism and confidentiality.
• Prior experience in travel, immigration or relocation services and a relevant academic background (International Relations, Law, Social Sciences) are advantageous.

Required skills

• Proficiency with basic office software.
• Experience using online appointment and application systems.
• Familiarity with creating client‑focused content.